On December 5, we finally went to dine at Banana Leaf Restaurant, at 820 W. Broadway location in Vancouver.
This restaurant has had numerous awards for food and service, and I had been curious to see what the fuss was all about. Here is their website.
However, my experience with Banana Leaf was not a good first experience.
I wrote an email to Calvin Chong, owner of Banana Leaf, describing my experience. As my review, I copied and pasted the email below, along with their reply.
Email to Mr. Calvin Chong, Banana Leaf Restaurant:
Dec 2009.
Dear Mr. Chong,
I am an online blogger who likes to write about my experiences,
including my travels, or using certain products, or sometimes I write
about my dining experiences. Before I write and share my review with
my web audience, I wanted to bring my write-up to your attention.
On Saturday, my wife and 4 children visited Banana Leaf Restaurant for
the first time (at the 820 W. Broadway location). I've lived in
Vancouver for over 30 years, and I've dined at different restaurants,
including Malaysian restaurants, but this was my inaugural visit to
your restaurant.
We were seated at the back corner, a nice almost private setting.
There was a larger party of about 20 people beside us, so we knew it
was a busy night for your staff.
I found it unusual that we had to wait over 10 minutes for anyone to
get our initial drink order. In fact, I observed staff 4 times going
back and forth and attending to the party beside us bringing their
food during this time. So I took the initiative and got up to
approach the bar to talk to the person who seemed to be the manager to
bring to his attention that we hadn't been able to get our order in
yet. Immediately after I returned to my table, we were attended to.
The overall quality of the food was very good. We had ordered two
gado gado's, 6 chicken satay, a pineapple/chicken/sea food fried rice,
a nasi goreng and sambal chili fired okra, eggpland and green bean
dish. For desert later we had just one of the fried banana with ice
cream. Good presentation, tasty, just the right type of spiciness.
However, I suggest that your servers be safe in general and ask what
level of spiciness is preferred. One thing though, I found it odd and
interesting regarding the food portions. For example, I was expecting
larger food portions for the main dishes, and the desert I was
expecting to be just the regular size. It was the converse ,
especially with the larger-than-expected desert serving. A pleasant
surprise nevertheless, for the single desert order that served 6
people.
I have a couple of strong suggestions for the young male server who
attended to us. Firstly, he should not store the tray with dirty
dishes so close to the patrons. There was an empty 2-seater table
next to us, and that's where he put the tray of used dishes and
utensils, etc. Also, he should confirm with the people whether he can
take the plate away. What happened with us is that my wife and 2
daughters went to the washroom, and he dropped by our table. I
mentioned I wanted to order dessert. There was still 2 small plates
of food that my youngest daughter and my toddler son were still
finishing. Being young, they are slow eaters. Before I could say
anything, our waiter took them away and put them in the tray nearby.
Personally, I don't like wasting food, nor do I like to feel rushed.
And of course, with the tray of dirty dishes and our "stolen" food in
plain sight nearby, it was like, as the expression goes, "rubbing salt
in the wounds." On top of that, when my wife and daughters came back,
they complained that one of the toilets was out of order. I went to
the men's washroom and found it not as clean as I would have hoped,
with several used and unused paper towels all over the place. I
suggest you get a proper paper towel dispenser for sanitary reasons,
instead of piling them up at the corner of the wall by the faucet
where they will get wet.
Also, in hindsight, I'm curious to ask...was it so busy that the
busboy actually became our waiter? Is that why he didn't seem to have
the refined skills that a full-time experienced waiter would have?
Anyway, I invite you to provide your comments.
Thank you.
Eric Carlos
604-xxx-xxxx
Reply
From Teresa Yu, Banana Leaf Restaurants
to me, calvin
Dear Mr. Carlos,
Thank you very much for providing such detailed feedback on your recent
visit to Banana Leaf. All of us here appreciate your taking the time to
write us, for it is via comments such as yours that we know how we're
doing and where we can improve.
I'm very glad to hear that you enjoyed our food, but allow me to extend my
sincerest apologies for wherever the service was lacking. A large party
can, unfortunately, be distracting for our serving staff, but certainly,
you should not have had to wait 10 minutes to be served. Our servers
undergo continuous training and performance reviews. You can be assured
that your comments will be noted at our next meeting, as a reminder that
large parties should not divert focus from other patrons.
I'm very sorry as well that your dishes were cleared before you and your
family were finished. Our intention is never to rush or to waste. It is
common policy to clear a table of its dishes before serving dessert. Your
server most likely over-anticipated and assumed that you and your family
were finished with your meal by your mentioning of dessert. He definitely
should have asked first, however, and not given the impression that he was
rushing you in any way.
Our restaurant functions on a teamwork strategy, where all servers work
together to provide our patrons with the best dining experience possible.
Where we have been remiss, please allow me to apologize again and assure
you that all of your comments have been duly noted by our management
staff, from the large party issue, to the specifics of your particular
server, and the washroom situation. Thank you kindly for your valuable
feedback, and we welcome any further comments. We also very much look
forward to serving you again!
Sincerely,
Teresa Yu
--
Banana Leaf Malaysian Cuisine
Broadway: 820 West Broadway, 604-731-6333
Denman: 1096 Denman Street, 604-683-3333
Kitsilano: 3005 West Broadway, 604-734-3005
Monday, December 07, 2009
Monday, October 26, 2009
Mexico Travel Tips: What you need to know about vacationing
Our recent trip to Mexico was full of annoyances. So I'm sharing some observations and travel tips for those who are planning to travel to Mexico:
++ Renting a Car in Mexico ++
I got a great weekly rate with Hertz through my travel agent at Royal Club Vacations: US$79 /wk for a 5 seater compact car, the Dodge Attitude (based on a Nissan Sentra). Wow! So we arrive at Hertz at Cancun international airport. I produce my gold credit card MasterCard and advise the Hertz gal behind the counter that my credit card company will cover the collision waiver insurance. She smiled and and said, "Sorry, the rules are different in Mexico. We don't have an agreement with any credit card company. If you don't want to buy the optional insurance, then we require a US$1500 deposit by cash or your credit card as a pre-authorization."
I did a double-take in my thoughts and asked her, "you mean 1500 pesos, right?" My worst fear was realized when she said, "no sir, that's 1500 American Dollars." SAY WHAT? I ran to the payphone across the street and called the credit card company. They confirmed it's up to the individual car rental companies in Mexico to accept the insurance that we make available. Oh great. I ran back to the Hertz office and asked what would the situation be if I paid the extra insurance? After a minute of punching her calculator, she says my rate for the week would be US$189, and the damage deposit she'll require would be US$600. Ok, so from US$79 to US$189 to rent the car, and now my availability of funds is decreased by US$600 . How would you feel if your budget for your vacation was just shot down by over $700?
Anyway, no choice but to fork over my agreement to go ahead with this.
By the way, another tip: make sure you document every little damage that already exists on the car you are about to rent. That includes nicks on the windshield, any little dings or dents, scratches or chips on the body anywhere on the car... INCLUDING THE BOTTOM OF THE CAR. You see, on that federal highway 307 from Cancun to Playa del Carmen to Tulum and beyond, there are those numerous harsh speedbumps that can and will cause some damage to your car underside (and shocks) if you are not careful. When I returned the car after the week, the Hertz guy actually checked EVERYWHERE for damage and compared it to my damage pre-rental form.
Oh, and another tip, there are no gas stations along the road to the airport/ car rental office once you turn off from highway 307 to the airport. So make sure you gas up before you hit that exit sign.
That leads me to advise you also.... even at the government-owned green-colored Pemex gas stations, you must be vigilant and watch how much gas they put into your car, versus how much you tell them to pump. I told the gas guy "200 Pesos", but before I put the money into his hand after his pumping service, I got out and took a close glance at the pump machine. It was only 181 pesos!! Crazy!
^ ^ ^ ^ ^
Ok, another change in topic.
+++ The Tulum Experience: Travel Tips +++
We drove to Tulum from our resort at Playa del Carmen... it took almost 1 hour when driving at the posted speed limit, as we watched all kinds of cars, busses and big trucks pass us by. And twice, we saw police with their radar gun speed traps along the highway nabbing only a few of them. Anyway, DON'T always go at the speed limit number if it says "salida" beside it. That's the speed limit for exiting at the next exit.
If you are indeed heading for the Tulum ruins from highway 307 from the Playa del Carmen direction, watch out for the "Achaeologica Tulum" sign on your left, around 2 km just BEFORE you hit the town of Tulum and its little stores and bars and old-looking structures along the highway. We missed that street to the Tulum ruins and kept on driving. We had to ask the gas attendant for directions.
When parking at the Tulum ruins point of interest, there will be a guy or guys waving you in to the next available parking space. Yeah, they are helping you, in a way, but it was interesting to see that only 1/5 of the parking lot was full, so I already knew right away something funny was going on. These "parking" helper guys are actually salesmen who operate out of a tour information booth at the parking lot. They will ask you what your plans are after you visit Tulum, and that they have all these deep discounted promotions for you and your group for other excursions. Be wary ... yes, a lot of them are really discounted or even free... however, in all likelihood you will have to attend a "90 minute" timeshare presentation which will, as in our experience, take half a day since they take you on a tour of the resort(s) and the facilities. Also, you will be asked to put down a deposit to confirm your booking to attend. I warned you....
Also, if you are going to the Tulum Mayan ruins, then you should know about the train you can take from the parking lot to the actual ticket booth for the site. There will be people telling you that it will be around a 10 to 15 minute walk to go the 1/4 to 1/2 mile distance, and they you should take the train... and of course, you need to buy tickets to get on the train (I think it cost around 45 pesos?) It was a very hot and humid afternoon, and the shaded train car was inviting. So we bought 2 tickets (children are free). Lo and behold, the ride was so short, and maybe it would have taken 5 minutes to walk the approximately 2 blocks. Whatever.
Don't forget there is a beautiful beach at the Tulum site. You can swim there!! Bring a towel and bathing suit (wear it already --- no changing stations there!)
+++ Buying souvenirs, etc at the outdoor markets +++
Don't be afraid or shy to bargain with them. At the same time, be brave enough to walk away. I was looking at a spiderman mask for my son, and the seller wanted 250 pesos. I said 100 pesos, and he bantered and mumbled and mumbled and said no in so many words. So I looked at him with a "I cannot believe it" face and started to walk away. After a quick second he said, "okay, but let me ask my partner". He went around the corner for a few seconds and came back saying okay. Hmmm, good deal.
That's all for this writer's write-up about his experience in Mexico!
Eric C
Business Solutions Specialist
++ Renting a Car in Mexico ++
I got a great weekly rate with Hertz through my travel agent at Royal Club Vacations: US$79 /wk for a 5 seater compact car, the Dodge Attitude (based on a Nissan Sentra). Wow! So we arrive at Hertz at Cancun international airport. I produce my gold credit card MasterCard and advise the Hertz gal behind the counter that my credit card company will cover the collision waiver insurance. She smiled and and said, "Sorry, the rules are different in Mexico. We don't have an agreement with any credit card company. If you don't want to buy the optional insurance, then we require a US$1500 deposit by cash or your credit card as a pre-authorization."
I did a double-take in my thoughts and asked her, "you mean 1500 pesos, right?" My worst fear was realized when she said, "no sir, that's 1500 American Dollars." SAY WHAT? I ran to the payphone across the street and called the credit card company. They confirmed it's up to the individual car rental companies in Mexico to accept the insurance that we make available. Oh great. I ran back to the Hertz office and asked what would the situation be if I paid the extra insurance? After a minute of punching her calculator, she says my rate for the week would be US$189, and the damage deposit she'll require would be US$600. Ok, so from US$79 to US$189 to rent the car, and now my availability of funds is decreased by US$600 . How would you feel if your budget for your vacation was just shot down by over $700?
Anyway, no choice but to fork over my agreement to go ahead with this.
By the way, another tip: make sure you document every little damage that already exists on the car you are about to rent. That includes nicks on the windshield, any little dings or dents, scratches or chips on the body anywhere on the car... INCLUDING THE BOTTOM OF THE CAR. You see, on that federal highway 307 from Cancun to Playa del Carmen to Tulum and beyond, there are those numerous harsh speedbumps that can and will cause some damage to your car underside (and shocks) if you are not careful. When I returned the car after the week, the Hertz guy actually checked EVERYWHERE for damage and compared it to my damage pre-rental form.
Oh, and another tip, there are no gas stations along the road to the airport/ car rental office once you turn off from highway 307 to the airport. So make sure you gas up before you hit that exit sign.
That leads me to advise you also.... even at the government-owned green-colored Pemex gas stations, you must be vigilant and watch how much gas they put into your car, versus how much you tell them to pump. I told the gas guy "200 Pesos", but before I put the money into his hand after his pumping service, I got out and took a close glance at the pump machine. It was only 181 pesos!! Crazy!
^ ^ ^ ^ ^
Ok, another change in topic.
+++ The Tulum Experience: Travel Tips +++
We drove to Tulum from our resort at Playa del Carmen... it took almost 1 hour when driving at the posted speed limit, as we watched all kinds of cars, busses and big trucks pass us by. And twice, we saw police with their radar gun speed traps along the highway nabbing only a few of them. Anyway, DON'T always go at the speed limit number if it says "salida" beside it. That's the speed limit for exiting at the next exit.
If you are indeed heading for the Tulum ruins from highway 307 from the Playa del Carmen direction, watch out for the "Achaeologica Tulum" sign on your left, around 2 km just BEFORE you hit the town of Tulum and its little stores and bars and old-looking structures along the highway. We missed that street to the Tulum ruins and kept on driving. We had to ask the gas attendant for directions.
When parking at the Tulum ruins point of interest, there will be a guy or guys waving you in to the next available parking space. Yeah, they are helping you, in a way, but it was interesting to see that only 1/5 of the parking lot was full, so I already knew right away something funny was going on. These "parking" helper guys are actually salesmen who operate out of a tour information booth at the parking lot. They will ask you what your plans are after you visit Tulum, and that they have all these deep discounted promotions for you and your group for other excursions. Be wary ... yes, a lot of them are really discounted or even free... however, in all likelihood you will have to attend a "90 minute" timeshare presentation which will, as in our experience, take half a day since they take you on a tour of the resort(s) and the facilities. Also, you will be asked to put down a deposit to confirm your booking to attend. I warned you....
Also, if you are going to the Tulum Mayan ruins, then you should know about the train you can take from the parking lot to the actual ticket booth for the site. There will be people telling you that it will be around a 10 to 15 minute walk to go the 1/4 to 1/2 mile distance, and they you should take the train... and of course, you need to buy tickets to get on the train (I think it cost around 45 pesos?) It was a very hot and humid afternoon, and the shaded train car was inviting. So we bought 2 tickets (children are free). Lo and behold, the ride was so short, and maybe it would have taken 5 minutes to walk the approximately 2 blocks. Whatever.
Don't forget there is a beautiful beach at the Tulum site. You can swim there!! Bring a towel and bathing suit (wear it already --- no changing stations there!)
+++ Buying souvenirs, etc at the outdoor markets +++
Don't be afraid or shy to bargain with them. At the same time, be brave enough to walk away. I was looking at a spiderman mask for my son, and the seller wanted 250 pesos. I said 100 pesos, and he bantered and mumbled and mumbled and said no in so many words. So I looked at him with a "I cannot believe it" face and started to walk away. After a quick second he said, "okay, but let me ask my partner". He went around the corner for a few seconds and came back saying okay. Hmmm, good deal.
That's all for this writer's write-up about his experience in Mexico!
Eric C
Business Solutions Specialist
Thursday, March 05, 2009
DQ and Fraser & 43rd Avenue Area - for snacks!!
After-school snacking had always been a favourite time of day for me during my elementary and high school days, which was a looong time ago. I went to St. Patrick's on Main and E.10th Ave until Grade 11, and there was "Juice Fried Chicken" on the corner there. It was still there until maybe 2 or three years ago (~2006?). There, I learned to fill a paper brown bag with their juicy greasy fries, put a few or several packets of ketchup, vinegar and pepper, close the bag and shake it . Out came the most tasty and tangy fries ready to be consumed by the mouthful.
Nowadays, I've been taking my kids to bubble tea and the occasional fries joint, at the Fraser and 41st/ 42nd area. There's the Church's Fried Chicken there. And there's the "Green Leaf Natural" bubble tea place. And oh yeah, a couple of sushi places and a Filipino dinery on the same block. Can't go wrong here. By the way, the Green Leaf bubble tea place uses natural fruits to flavour their bubble tea, none of the powdered stuff. If they run out (like they do during the summer some days, they will ask you if they can use the ice cream version. Try their cheesecake ice cream bubble tea too!)
Before, there was the McDonald's on 43rd and Fraser. Now, it's a new outfit - "Dairy Queen Chill and Grill" (or is it Grill and Chill)? Neat place! We went there with the kids, their great-grandmother (my grandma), my mom, cousin , sister and her kids on Feb 17th to celebrate my grandmother's 92nd birthday. Actually, we had gone to a little Vietnamese restaurant for dinner just before that. So it was at DQ where desert was the main focus. Great fun!! At first, the Blizzards we ordered were very watery. The manager that evening came out from the back and was very friendly and accommodating about our request for another batch to be made. No problem! He then remarked about the number of family members present, and that it was too bad we had just missed the DQ contest for having the largest group of family "dining" at DQ the same time.
Grandma Esperanza or "Mama Espee" had a grand time. You see the picture? She even treated herself to a Dairy Queen Banana Split! We became a rowdy bunch, I must say... from a 2-yr old boy to a 17yr old, no, 92-yr young lady, all high on sugared ice and milk!
This new Dairy Queen place has plenty of seating and is somewhat clean. I hope they will continue to keep monitoring cleanliness throughout the day - there's nothing worse than sticky old ice cream spots on the table and seats, ready to make you their next "tacky" victim. This was the case for the now-closed DQ on Victoria and around E. 34th Ave. It seemed that they were too busy to send someone out to clean up the tables.
Anyway, I have hope for this new Dairy Queen Grill and Chill.
I especially like the fact that $1 will go to Children's Miracle Network / BC Children's Hospital whenever a cake is sold, everyday!
There's a contest put on by famous blogger/ Twitter 'er Miss604. She'll give away four $25 DQ gift certificates. Details here.
Grand opening is March 7!
Liked at DQ Grill and Chill , Fraser and E. 43rd Avenue
- friendly manager, quick to make things right
- $1 will go to Children's Miracle Network / BC Children's Hospital whenever a cake is sold, everyday!
- cleanliness, (so far...)
- variety of burger and fries, etc, selections available
- plenty of parking at the back
- close to bus stops (Fraser , 41)
- close to other eateries: bubble tea, sushi, East Indian, Filipino
Disliked
- too new to find any, yet(?)
-----------
About Eric C.
A elite business marketing consultant
Nowadays, I've been taking my kids to bubble tea and the occasional fries joint, at the Fraser and 41st/ 42nd area. There's the Church's Fried Chicken there. And there's the "Green Leaf Natural" bubble tea place. And oh yeah, a couple of sushi places and a Filipino dinery on the same block. Can't go wrong here. By the way, the Green Leaf bubble tea place uses natural fruits to flavour their bubble tea, none of the powdered stuff. If they run out (like they do during the summer some days, they will ask you if they can use the ice cream version. Try their cheesecake ice cream bubble tea too!)
Before, there was the McDonald's on 43rd and Fraser. Now, it's a new outfit - "Dairy Queen Chill and Grill" (or is it Grill and Chill)? Neat place! We went there with the kids, their great-grandmother (my grandma), my mom, cousin , sister and her kids on Feb 17th to celebrate my grandmother's 92nd birthday. Actually, we had gone to a little Vietnamese restaurant for dinner just before that. So it was at DQ where desert was the main focus. Great fun!! At first, the Blizzards we ordered were very watery. The manager that evening came out from the back and was very friendly and accommodating about our request for another batch to be made. No problem! He then remarked about the number of family members present, and that it was too bad we had just missed the DQ contest for having the largest group of family "dining" at DQ the same time.
Grandma Esperanza or "Mama Espee" had a grand time. You see the picture? She even treated herself to a Dairy Queen Banana Split! We became a rowdy bunch, I must say... from a 2-yr old boy to a 17yr old, no, 92-yr young lady, all high on sugared ice and milk!
This new Dairy Queen place has plenty of seating and is somewhat clean. I hope they will continue to keep monitoring cleanliness throughout the day - there's nothing worse than sticky old ice cream spots on the table and seats, ready to make you their next "tacky" victim. This was the case for the now-closed DQ on Victoria and around E. 34th Ave. It seemed that they were too busy to send someone out to clean up the tables.
Anyway, I have hope for this new Dairy Queen Grill and Chill.
I especially like the fact that $1 will go to Children's Miracle Network / BC Children's Hospital whenever a cake is sold, everyday!
There's a contest put on by famous blogger/ Twitter 'er Miss604. She'll give away four $25 DQ gift certificates. Details here.
Grand opening is March 7!
Liked at DQ Grill and Chill , Fraser and E. 43rd Avenue
- friendly manager, quick to make things right
- $1 will go to Children's Miracle Network / BC Children's Hospital whenever a cake is sold, everyday!
- cleanliness, (so far...)
- variety of burger and fries, etc, selections available
- plenty of parking at the back
- close to bus stops (Fraser , 41)
- close to other eateries: bubble tea, sushi, East Indian, Filipino
Disliked
- too new to find any, yet(?)
-----------
About Eric C.
A elite business marketing consultant
Monday, February 16, 2009
Senhor Rooster. Portugese Fine Dining Vancouver
Valentine's Day 2009-
I had called around the week before to some of our favourites: Seasons in the Park (Queen Elizabeth), Shaughnessy (Van Dusen), Tea House (Stanley Park) . But of course, with only the big day a week away, the earliest reservation we could get was at 9:00pm. Nah, too late for dinner.
So I went to the ol' trusty Google and typed in "romantic" "restaurant" "Vancouver" .
A myriad of choices, here and there. Somehow, "Senhor Rooster" stood out. Perhaps it was the slighty unusual and comical name. I trust it wasn't going to be a chicken place. There were some nice patron reviews. I called them up, and my 7pm reservation request was accepted.
Likes:
- lots of street parking available
- great ambience for a romantic dinner : candlelight, homey, warm colours
- the hostess surprised my wife with a rose
- very friendly staff. Our waiter took the time in the beginning to get to know us
- loved the live singing and music! The male keyboardist and female singer performed all types of songs - Abba, Stevie Wonder, Paul Anka, Sting, UB40 (I think that's what it was)
- we also loved the spacious dance floor. Yes, there was time for dancing!
- nice table layout - not too close to each other - gave a feeling of privacy
- our quail appetizer, sole fish dish and rib-eye steak were excellent. The steak especially impressed us. We asked for well-done, knowing that for most restaurants, it was going to be a hit-and-miss because almost all too often it seemed "well done" would bring us tough and chewy meat. However, the steak was savoury, juice and yes, well done.
- our waiter's patience and his great service attitude (see below).
Didn't Like"
- we were not told that "Bacalhau" cod dish was actually a *salted* cod fish. As soon as I filled my mouth with the fish and mashed potatoes, I almost gagged. Being caught off guard with such a bold salty taste was not the highlight of my dining experience. Sorry, but this dish was basically rejected. I don't mind salted foods, but with a large dish that was salty, I had to ask them to bring me another dish. Our waiter was very understanding. Kudos to him! Despite this, he was as courteous and friendly as ever throughout the rest of the evening
All in all, we enjoyed our evening, our first time at this restaurant, our first time to dine at a Portugese restaurant. Repeat, yes!
Link: http://www.senhorrooster.com/
Phone: 604-434-1010
I had called around the week before to some of our favourites: Seasons in the Park (Queen Elizabeth), Shaughnessy (Van Dusen), Tea House (Stanley Park) . But of course, with only the big day a week away, the earliest reservation we could get was at 9:00pm. Nah, too late for dinner.
So I went to the ol' trusty Google and typed in "romantic" "restaurant" "Vancouver" .
A myriad of choices, here and there. Somehow, "Senhor Rooster" stood out. Perhaps it was the slighty unusual and comical name. I trust it wasn't going to be a chicken place. There were some nice patron reviews. I called them up, and my 7pm reservation request was accepted.
Likes:
- lots of street parking available
- great ambience for a romantic dinner : candlelight, homey, warm colours
- the hostess surprised my wife with a rose
- very friendly staff. Our waiter took the time in the beginning to get to know us
- loved the live singing and music! The male keyboardist and female singer performed all types of songs - Abba, Stevie Wonder, Paul Anka, Sting, UB40 (I think that's what it was)
- we also loved the spacious dance floor. Yes, there was time for dancing!
- nice table layout - not too close to each other - gave a feeling of privacy
- our quail appetizer, sole fish dish and rib-eye steak were excellent. The steak especially impressed us. We asked for well-done, knowing that for most restaurants, it was going to be a hit-and-miss because almost all too often it seemed "well done" would bring us tough and chewy meat. However, the steak was savoury, juice and yes, well done.
- our waiter's patience and his great service attitude (see below).
Didn't Like"
- we were not told that "Bacalhau" cod dish was actually a *salted* cod fish. As soon as I filled my mouth with the fish and mashed potatoes, I almost gagged. Being caught off guard with such a bold salty taste was not the highlight of my dining experience. Sorry, but this dish was basically rejected. I don't mind salted foods, but with a large dish that was salty, I had to ask them to bring me another dish. Our waiter was very understanding. Kudos to him! Despite this, he was as courteous and friendly as ever throughout the rest of the evening
All in all, we enjoyed our evening, our first time at this restaurant, our first time to dine at a Portugese restaurant. Repeat, yes!
Link: http://www.senhorrooster.com/
Phone: 604-434-1010
Friday, February 06, 2009
Webcammax Virtual Webcam, plus Ustream.tv
Feb 5, 2009.
The scenario: I'd been looking into ways to do an online presentation, starring me live (with viewers seeing my not-so-famous face) via webcam and also for viewers to see my powerpoint slides. Furthermore, I wanted viewers to hear my voice without the need to dial in separately with the phone. It was important too for viewers find it easy to join in . At the same time, I didn't want to be limited by cost of service , for example, to pay $$ per month if I reached a certain number of people viewing my show. On average, the number of viewers would be around 30 people, with a potential audience limit of 100 people or even more.
There was Adobe Acrobat Connect, but while it was excellent at showing slides (with sharp graphics), the oral audio portion could only be done through telephone, eg. the participants had to dial into the conference bridge, toll free. Not only that, but at $39 per month or $395/yr for only up to 15 viewers or participants, it wasn't feasible nor practical for my purposes.
I looked into DimDim at DimDim.com. Actually, very good! Audio, webcam, and powerpoint slide broadcasting available. This would be an excellent web conferencing solution for those with a smaller audience. DimDim as a free version for an audience smaller than 21 people. From 21 to 100 people, it is $99 per year, and from 101 participants to 1000, it's $1,998 per year. I would certainly consider DimDim as a backup for conferencing with a smaller group of people.
It was during this time of researching that I came across Ustream.tv . I saw a couple of shows delivered by webcam and mic.audio - a coffeetasting show and a live radio dj hosting show. It didn't seem to limit the amount of viewers. It allowed interaction between the viewers and host by text chat, and there was the feature where you can have your own social networking links etc on the webpage showing your streaming video. And there is no charge to broadcast. Cool concept actually. So I got thinking- with no limits and fees, is there a way to also stream powerpoint slides? Yes, there is, by setting up a "virtual webcam". Since Ustream.tv broadcasts whatever is showing on your webcam (or your video camera that is integrated to your graphics card), you can also set up Ustream.tv to broadcast internally from a virtual webcam of whatever you see on your desktop.
So, why not stream your desktop as it plays your powerpoint slideshow?
This was when I looked into the virtual webcams out there. There was Manycam and Webcammax. Manycam was able to stream my powerpoint slides, but the quality as seen on the viewer end was not great. You can probably use Manycam if all the fonts in your powerpoint were larger 24point bold fonts, maybe.
Then I tried Webcammax. Ustream recognized Webcammax, and I set Webcammax to take a "video" of the the view of my desktop as the source. You can alternatively select your real webcam as the source. With Webcammax you can select an additional source if you want and do "picture-in-picture" style. I chose to just switch main sources between desktop and webcam whenever I wanted to go from using the virtual webcam to show whatever was on my desktop (powerpoint show) to showing myself on the optical webcam. (I didn't know I used my hands so much and moved my head around a lot, LOL!) . I found the quality of Webcammax's streamed desktop's powerpoint graphics and font to be significantly better than Manycam. I admit, however, that DimDim and Acrobat Connect still were superior in the quality of the broadcasted computer desktop graphics. Another important note: Webcammax did not once cause my screen to freeze. However, for some reason, I had a few problems with Manycam freezing my screen indefinitely and once causing my laptop to heat up quickly and shut off, judging by how fast the fan started to blow.
Costwise, Webcammax is $19.95 for 6 months, $29.95/yr, $39.95 for 2 years, and $49.95 bought outright. Very reasonable pricing. But okay, Manycam is free! However, what good is "free" if a product or service does not meet your needs? In fact, because Manycam caused technical problems, it was going to be expensive in the longrun in terms of viewer prospects who would have been annoyed and most likely would have tuned out as lost potential customers.
My review of these various products was focussed on what I needed to do: to stream on the web my powerpoint presentations, include my oral/audio live, and to be able to switch back and forth from powerpoint to live video of myself. The quality of graphics as seen by the viewers was equally important. Next, cost would be a consideration, especially in relation to the number of participants. I should point out that yes, there are a whole bunch of other features that were available, such as backgrounds, visual effects, etc, but then again, I was interested in only researching the relevant features for my purposes.
So here's my conclusive ranking.
In order of preference for doing what I wanted to do, effectively and with practicality:
1) Webcammax plus UStream.tv
2) DimDim
3) Manycam plus Ustream.tv
4) Adobe Acrobat Connect
* * * *
Eric shows entrepreneurs how to start and run a lucrative business from the comfort of their own home.
* * * *
The scenario: I'd been looking into ways to do an online presentation, starring me live (with viewers seeing my not-so-famous face) via webcam and also for viewers to see my powerpoint slides. Furthermore, I wanted viewers to hear my voice without the need to dial in separately with the phone. It was important too for viewers find it easy to join in . At the same time, I didn't want to be limited by cost of service , for example, to pay $$ per month if I reached a certain number of people viewing my show. On average, the number of viewers would be around 30 people, with a potential audience limit of 100 people or even more.
There was Adobe Acrobat Connect, but while it was excellent at showing slides (with sharp graphics), the oral audio portion could only be done through telephone, eg. the participants had to dial into the conference bridge, toll free. Not only that, but at $39 per month or $395/yr for only up to 15 viewers or participants, it wasn't feasible nor practical for my purposes.
I looked into DimDim at DimDim.com. Actually, very good! Audio, webcam, and powerpoint slide broadcasting available. This would be an excellent web conferencing solution for those with a smaller audience. DimDim as a free version for an audience smaller than 21 people. From 21 to 100 people, it is $99 per year, and from 101 participants to 1000, it's $1,998 per year. I would certainly consider DimDim as a backup for conferencing with a smaller group of people.
It was during this time of researching that I came across Ustream.tv . I saw a couple of shows delivered by webcam and mic.audio - a coffeetasting show and a live radio dj hosting show. It didn't seem to limit the amount of viewers. It allowed interaction between the viewers and host by text chat, and there was the feature where you can have your own social networking links etc on the webpage showing your streaming video. And there is no charge to broadcast. Cool concept actually. So I got thinking- with no limits and fees, is there a way to also stream powerpoint slides? Yes, there is, by setting up a "virtual webcam". Since Ustream.tv broadcasts whatever is showing on your webcam (or your video camera that is integrated to your graphics card), you can also set up Ustream.tv to broadcast internally from a virtual webcam of whatever you see on your desktop.
So, why not stream your desktop as it plays your powerpoint slideshow?
This was when I looked into the virtual webcams out there. There was Manycam and Webcammax. Manycam was able to stream my powerpoint slides, but the quality as seen on the viewer end was not great. You can probably use Manycam if all the fonts in your powerpoint were larger 24point bold fonts, maybe.
Then I tried Webcammax. Ustream recognized Webcammax, and I set Webcammax to take a "video" of the the view of my desktop as the source. You can alternatively select your real webcam as the source. With Webcammax you can select an additional source if you want and do "picture-in-picture" style. I chose to just switch main sources between desktop and webcam whenever I wanted to go from using the virtual webcam to show whatever was on my desktop (powerpoint show) to showing myself on the optical webcam. (I didn't know I used my hands so much and moved my head around a lot, LOL!) . I found the quality of Webcammax's streamed desktop's powerpoint graphics and font to be significantly better than Manycam. I admit, however, that DimDim and Acrobat Connect still were superior in the quality of the broadcasted computer desktop graphics. Another important note: Webcammax did not once cause my screen to freeze. However, for some reason, I had a few problems with Manycam freezing my screen indefinitely and once causing my laptop to heat up quickly and shut off, judging by how fast the fan started to blow.
Costwise, Webcammax is $19.95 for 6 months, $29.95/yr, $39.95 for 2 years, and $49.95 bought outright. Very reasonable pricing. But okay, Manycam is free! However, what good is "free" if a product or service does not meet your needs? In fact, because Manycam caused technical problems, it was going to be expensive in the longrun in terms of viewer prospects who would have been annoyed and most likely would have tuned out as lost potential customers.
My review of these various products was focussed on what I needed to do: to stream on the web my powerpoint presentations, include my oral/audio live, and to be able to switch back and forth from powerpoint to live video of myself. The quality of graphics as seen by the viewers was equally important. Next, cost would be a consideration, especially in relation to the number of participants. I should point out that yes, there are a whole bunch of other features that were available, such as backgrounds, visual effects, etc, but then again, I was interested in only researching the relevant features for my purposes.
So here's my conclusive ranking.
In order of preference for doing what I wanted to do, effectively and with practicality:
1) Webcammax plus UStream.tv
2) DimDim
3) Manycam plus Ustream.tv
4) Adobe Acrobat Connect
* * * *
Eric shows entrepreneurs how to start and run a lucrative business from the comfort of their own home.
* * * *
Thursday, February 05, 2009
The Secret - of Legally Shoplifting, with a Scanner
I've been meaning to "tell the whole world" about a little-known secret - well, fellow Vancouverites and okay, Canadian shoppers.
Three times, I've been on the *fortunate* end of getting things for free or at significantly reduced price.
Last year, I had picked up a can of baby formula from Safeway. It was on sale, and when you go through a regularly priced $21.99 can of powdered formula 5 times a month, a sale at $17.99 is always very good news.
After paying and heading out, I looked at my receipt as I settled into the car. Hmmm, $21.99! My lucky day! And I was saying this to myself like I had won the lottery. Sarcasm took no part today. With a big grin, I went to the Customer Service desk and told them about the mistake. A few minutes later, I walked out as if I had effectively spent $7.99 for the can of powdered formula instead of $17.99? How? I'll tell you another story first!
Today Feb 4, 2009. I went to buy a manicuring tool at London Drugs. I made a quick note of the $4.99 price tagged on the shelf and then dashed through the checkout counter with my payment. As I left the store, I glanced at the receipt. Whoo hoo! $5.99 ! So, you math whizzes out there, how much did I get back? I got back $6.71 ! I got it for free! It's interesting though, the person at the London Drugs Customer Service Desk happened to be a Sales Manager or Supervisor (I forget which title). He was about to give the difference I was overcharged, but then I mentioned the "Scanner...Code". He said, "Oh, you know about it!". And he promptly gave me the cash for the total price of the item, plus tax.
Many thanks to the "Scanner Price Accuracy Voluntary Code" ("SCOP") in Canada!
http://is.gd/isbb
Here's what it states:
If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.
So, Canadian shoppers, the next time you go through the doors of a major grocery store, look for the white sticker sign on the glass door or window nearby, headlined in bold "Scanner Price Accuracy Voluntary Code." Be mindful of the shelf prices (especially sale prices of course!). Do your best to check your receipt. You might walk out with a great bargain!
Eric C
An elite business solutions specialist
More information including a list of participating stores:
http://is.gd/ismy
(The contents of this blog is not meant to be legal advice. Please consult your lawyer.)
FAQ's
Who participates in the SCOP?
Nearly every major retailer in Canada participates in the voluntary Scanning Code.
If the store I am in does not have the sign do they participate in the SCOP?
Although all participating retailers are suppose to display the Scanning Code of Practice sign as shown above, not all do. See the link above for a full list of participating stores and chains.
Does Zeller’s particpate in SCOP?
No, Zeller’s does not participate in voluntary Scanning Code.
Will the cashier give me the product free without mentioning the SCOP?
It is likely that you will have to ask the cashier to apply the Scanning Code of Practice. If the store is a participant they must give it to you for free or $10 off if the priced scanned is higher than the shelf or other displayed price. If the store will not apply the code, call 1-866-499-4599 and register a complaint.
How about if I more than one of an item that scans in wrong?
If you buy three identical items you are entitled to the first item free, the following items will be adjusted to the lower price.
How about if I buy many different items that scan in wrong?
You are entitled to the first item free per unique UPC, so if each item has a different UPC each item is free. You are entitled to one item free per unique UPC code.
The product had a price tag on it does the SCOP apply?
No, the Scanning Code only applies to non-price ticketed items.
The displayed price was expired, does the SCOP apply?
Yes, if any displayed price for that item is lower than the price the item scans for Scanning Code applies.
The item was on clearance or sale-priced. Does the SCOP apply?
If the item is not ticketed with a price and the mark down was only by a sign or dsiplay than yes, the scanning code applies.
How about if the price that scans in for lower than the display price does the SCOP apply?
No, the Scanning Code of Practice only applies if the scanned price is higher than the shelf or any other displayed price (not tagged physically on product).
My item was more than $10 do I get it free?
No, if your item is more than $10 you will get $10 off the price of your item.
***
Code of Practice: Scanner Price Accuracy Voluntary Code
STATEMENT OF INTENT
Canadian retailers are committed to accurate scanner pricing. Incorrect prices can result in poor customer relations and legal sanctions. Consequently many retailers are now implementing a variety of procedures that were developed to help achieve and maintain accurate scanner pricing.
Code of Practice: Scanner Price Accuracy Voluntary Code 2002 The Scanner Price Accuracy Voluntary Code ("the Code") evolved from the collaborative efforts of Retail Council of Canada (RCC), the Canadian Association of Chain Drug Stores (CACDS), the Canadian Federation of Independent Grocers (CFIG), and the Canadian Council of Grocery Distributors (CCGD). These associations are composed of national, regional and local retailers selling a wide assortment of general merchandise, as well as pharmaceutical and food products.
This diversity in the Canadian retail environment underscores the advisability of a voluntary code that can be widely used.
The Scanner Price Accuracy Voluntary Code has been endorsed by the Competition Bureau.
PURPOSE
The purpose of the Code is to:
1. Visibly demonstrate retailer commitment to scanner price accuracy;
2. Provide retailers with a consistent national framework for dealing with scanner price accuracy issues; and
3. Provide the retail industry with a mechanism for consumer redress in scanner price accuracy cases, to be managed by the industry through an industry committee.
SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.
The Code does not apply in provinces or territories where existing legislation or regulation covers these concerns.
A retailer adopting the Code must abide by the policies outlined below.
Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma Plus
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited
RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees
CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations
1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and
(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.
1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.
1.3 Paragraph 1.1 only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupons.
1.4 To be eligible for the Item Free Scanner Policy, the product must match the product description on the corresponding shelf tag.
1.5 The Item Free Scanner Policy does not apply if the barcode or shelf label for a given product has been tampered with.
1.6 The Item Free Scanner Policy does not apply to a product where, in respect of that product, the law:
(a) establishes a minimum price (or specified price); or
(b) does not permit the retailer to offer a discount or a rebate.
2. CORRECTION OF ERRORS
2.1 Once a scanner pricing error is brought to the attention of the retailer, appropriate steps should be taken as quickly as possible to correct the source of the error.
2.2 When a retailer cannot immediately correct a scanning error in respect of a product, it will post a correction notice in a conspicuous place. Once such a notice has been posted, the Item Free Scanner Policy is no longer in effect in respect of the relevant product.
3. RETAILERS' RESPONSIBILITIES
3.1 Retailers will apply the Code, both in letter and in spirit.
3.2 Retailers will establish appropriate internal policies and procedures for maintaining a high level of scanner price accuracy.
3.3 Retailers will display the sign attached hereto as Attachment 1 at all store entrances or in a conspicuous location near the store entrances. Retailers will display the sign attached hereto as Attachment 2 at each checkout station within their stores.
3.4 Retailers will train staff on the Code generally and the Item Free Scanner Policy in particular.
3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and readily accessible for customer reference.
4. SHELF LABELS
4.1 For those products that are not individually price-ticketed, a clear and legible label must be affixed to the shelf next to the product.
4.2 The shelf label (peg label, basket label) must contain an accurate description of the item and shall include the price of the item or, where the item is sold at a price based on a unit of measurement, the price per unit of measurement.
4.3 The price on the shelf label must be in at least 28-point bold type print, and product description in at least 10-point type print.
4.4 A sign for a given product within the retailer's premises which is not displayed with that product (i.e., is displayed elsewhere within the retailer's premises), shall comply with the minimum requirements described above and be at least 38.71 sq. cm in size.
5. CUSTOMER RECEIPTS
5.1 The cash register receipt provided to the customer for a transaction must contain, at a minimum, the following information:
* the retailer's name;
* the date of the transaction;
* the nature of each item purchased and/or any distinguishing mark (subject to the system's limitations); and
* the price and description of each purchased item
6. CODE MAINTENANCE AND ADMINISTRATION
6.1 A Scanner Price Accuracy Committee ("the Committee") will be created to review the Code on an annual basis and to recommend required amendments. The Committee should be composed of representatives of CACDS, CFIG, CCGD, RCC and the Consumers' Association of Canada (CAC).
6.2 The Committee should be responsible for keeping the Code up to date.
6.3 The Committee should meet at least twice a year in order to supervise national implementation of the Code and consider any recommended changes to it.
6.4 The Committee should create sector specific panels (i.e. Grocery, Drug or General Merchandise). Each panel should:
(a) be composed of representatives of the respective trade associations and the CAC;
(b) review any outstanding complaints arising from the Item Free Scanner Policy; and
(c) recommend ways of resolving the complaint and provide relevant direction to the appropriate contact person.
6.5 The Committee shall prepare an annual report for the Competition Bureau concerning the number of complaints received and their resolution.
7. CONSUMER COMPLAINT PROCESS
7.1 When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.
7.2 A customer dissatisfied with the cashier's decision will be directed to the store manager or supervisor.
7.3 If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative.
7.4 The time period for considering a particular complaint should be left to the discretion of the retailer. However, generally complaints should be resolved as expeditiously as possible and, in any event, no later than one month after the error is alleged to have occurred.
7.5 In the event that the dispute between the retailer and the consumer cannot be resolved:
(a) either party may refer the complaint to the Scanner Price Accuracy Committee; and
(b) if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.
2007, Retail Council of Canada — The Voice of Retail
Three times, I've been on the *fortunate* end of getting things for free or at significantly reduced price.
Last year, I had picked up a can of baby formula from Safeway. It was on sale, and when you go through a regularly priced $21.99 can of powdered formula 5 times a month, a sale at $17.99 is always very good news.
After paying and heading out, I looked at my receipt as I settled into the car. Hmmm, $21.99! My lucky day! And I was saying this to myself like I had won the lottery. Sarcasm took no part today. With a big grin, I went to the Customer Service desk and told them about the mistake. A few minutes later, I walked out as if I had effectively spent $7.99 for the can of powdered formula instead of $17.99? How? I'll tell you another story first!
Today Feb 4, 2009. I went to buy a manicuring tool at London Drugs. I made a quick note of the $4.99 price tagged on the shelf and then dashed through the checkout counter with my payment. As I left the store, I glanced at the receipt. Whoo hoo! $5.99 ! So, you math whizzes out there, how much did I get back? I got back $6.71 ! I got it for free! It's interesting though, the person at the London Drugs Customer Service Desk happened to be a Sales Manager or Supervisor (I forget which title). He was about to give the difference I was overcharged, but then I mentioned the "Scanner...Code". He said, "Oh, you know about it!". And he promptly gave me the cash for the total price of the item, plus tax.
Many thanks to the "Scanner Price Accuracy Voluntary Code" ("SCOP") in Canada!
http://is.gd/isbb
Here's what it states:
If the scanned price of a non-price item is higher than the shelf price or any other displayed price, the customer is entitled to receive the first item free, up to a $10 maximum. If a Code of Practice problem cannot be resolved at the store level, please call 1-866-499-4599 to register your complaint.
So, Canadian shoppers, the next time you go through the doors of a major grocery store, look for the white sticker sign on the glass door or window nearby, headlined in bold "Scanner Price Accuracy Voluntary Code." Be mindful of the shelf prices (especially sale prices of course!). Do your best to check your receipt. You might walk out with a great bargain!
Eric C
An elite business solutions specialist
More information including a list of participating stores:
http://is.gd/ismy
(The contents of this blog is not meant to be legal advice. Please consult your lawyer.)
FAQ's
Who participates in the SCOP?
Nearly every major retailer in Canada participates in the voluntary Scanning Code.
If the store I am in does not have the sign do they participate in the SCOP?
Although all participating retailers are suppose to display the Scanning Code of Practice sign as shown above, not all do. See the link above for a full list of participating stores and chains.
Does Zeller’s particpate in SCOP?
No, Zeller’s does not participate in voluntary Scanning Code.
Will the cashier give me the product free without mentioning the SCOP?
It is likely that you will have to ask the cashier to apply the Scanning Code of Practice. If the store is a participant they must give it to you for free or $10 off if the priced scanned is higher than the shelf or other displayed price. If the store will not apply the code, call 1-866-499-4599 and register a complaint.
How about if I more than one of an item that scans in wrong?
If you buy three identical items you are entitled to the first item free, the following items will be adjusted to the lower price.
How about if I buy many different items that scan in wrong?
You are entitled to the first item free per unique UPC, so if each item has a different UPC each item is free. You are entitled to one item free per unique UPC code.
The product had a price tag on it does the SCOP apply?
No, the Scanning Code only applies to non-price ticketed items.
The displayed price was expired, does the SCOP apply?
Yes, if any displayed price for that item is lower than the price the item scans for Scanning Code applies.
The item was on clearance or sale-priced. Does the SCOP apply?
If the item is not ticketed with a price and the mark down was only by a sign or dsiplay than yes, the scanning code applies.
How about if the price that scans in for lower than the display price does the SCOP apply?
No, the Scanning Code of Practice only applies if the scanned price is higher than the shelf or any other displayed price (not tagged physically on product).
My item was more than $10 do I get it free?
No, if your item is more than $10 you will get $10 off the price of your item.
***
Code of Practice: Scanner Price Accuracy Voluntary Code
STATEMENT OF INTENT
Canadian retailers are committed to accurate scanner pricing. Incorrect prices can result in poor customer relations and legal sanctions. Consequently many retailers are now implementing a variety of procedures that were developed to help achieve and maintain accurate scanner pricing.
Code of Practice: Scanner Price Accuracy Voluntary Code 2002 The Scanner Price Accuracy Voluntary Code ("the Code") evolved from the collaborative efforts of Retail Council of Canada (RCC), the Canadian Association of Chain Drug Stores (CACDS), the Canadian Federation of Independent Grocers (CFIG), and the Canadian Council of Grocery Distributors (CCGD). These associations are composed of national, regional and local retailers selling a wide assortment of general merchandise, as well as pharmaceutical and food products.
This diversity in the Canadian retail environment underscores the advisability of a voluntary code that can be widely used.
The Scanner Price Accuracy Voluntary Code has been endorsed by the Competition Bureau.
PURPOSE
The purpose of the Code is to:
1. Visibly demonstrate retailer commitment to scanner price accuracy;
2. Provide retailers with a consistent national framework for dealing with scanner price accuracy issues; and
3. Provide the retail industry with a mechanism for consumer redress in scanner price accuracy cases, to be managed by the industry through an industry committee.
SCOPE
The Code applies to all scanned Universal Product Code (UPC), bar coded, and/or Price Look Up (PLU) merchandise sold in stores, with the exception of goods not easily accessible to the public (e.g. prescription drugs and behind-the-counter cosmetics), and individually price-ticketed items.
The Code does not apply in provinces or territories where existing legislation or regulation covers these concerns.
A retailer adopting the Code must abide by the policies outlined below.
Signatories to Scanner Accuracy
CACDS Supporting Companies:
Shoppers Drug Mart
The Groupe Jean Coutu (NB and Ont only)
Lawton Drug Stores
London Drugs
Lovell Drugs
Pharma-save (BC and Sask)
Pharma Plus
CCGD Supporting Companies:
Canada Safeway Limited
The Great Atlantic and Pacific Tea Company of Canada Limited
Loblaw Companies Limited
Sobeys Inc.
Metro Inc.
Thrifty Foods
Costco Wholesale Canada Ltd.
Co-op Atlantic
Federated Co-operatives Limited
RCC Supporting Companies:
Costco Wholesale Canada Ltd.
The Home Depot Canada
Canadian Tire Corporation Ltd.
Toys r Us
Rona
Wal*Mart Canada Corp.
Giant Tiger Stores Ltd.
The North West Company
Best Buy/Future Shop
2 Home Hardware franchisees
CFIG Supporting Companies:
Thrifty Foods
Overwaitea Food Group
The Harry Watson Group
Longos Brothers Fruit Markets
+ 1374 independent locations
1. THE ITEM FREE SCANNER POLICY
Retailers will implement an Item Free Scanner Policy as follows:
1.1 On a claim being presented by the customer, where the scanned price of a product at checkout is higher than the price displayed in the store or than advertised by the store, the lower price will be honoured; and
(a) if the correct price of the product is $10 or less, the retailer will give the product to the customer free of charge; or
(b) if the correct price of the product is higher than $10, the retailer will give the customer a discount of $10 off the corrected price.
1.2 Where the same error recurs in scanning multiple units of a given product during a given transaction, the retailer will correct the scanning error in respect of each unit of the given product purchased, but is obliged to apply the policy set out in 1.1 (a) and (b) in respect of only one of the units.
1.3 Paragraph 1.1 only applies after the final sale price of the purchased item has been displayed at the checkout, including relevant rebate, discount or promotional coupons.
1.4 To be eligible for the Item Free Scanner Policy, the product must match the product description on the corresponding shelf tag.
1.5 The Item Free Scanner Policy does not apply if the barcode or shelf label for a given product has been tampered with.
1.6 The Item Free Scanner Policy does not apply to a product where, in respect of that product, the law:
(a) establishes a minimum price (or specified price); or
(b) does not permit the retailer to offer a discount or a rebate.
2. CORRECTION OF ERRORS
2.1 Once a scanner pricing error is brought to the attention of the retailer, appropriate steps should be taken as quickly as possible to correct the source of the error.
2.2 When a retailer cannot immediately correct a scanning error in respect of a product, it will post a correction notice in a conspicuous place. Once such a notice has been posted, the Item Free Scanner Policy is no longer in effect in respect of the relevant product.
3. RETAILERS' RESPONSIBILITIES
3.1 Retailers will apply the Code, both in letter and in spirit.
3.2 Retailers will establish appropriate internal policies and procedures for maintaining a high level of scanner price accuracy.
3.3 Retailers will display the sign attached hereto as Attachment 1 at all store entrances or in a conspicuous location near the store entrances. Retailers will display the sign attached hereto as Attachment 2 at each checkout station within their stores.
3.4 Retailers will train staff on the Code generally and the Item Free Scanner Policy in particular.
3.5 Retailers will have copies of their current advertising material (e.g. flyers, etc.) available and readily accessible for customer reference.
4. SHELF LABELS
4.1 For those products that are not individually price-ticketed, a clear and legible label must be affixed to the shelf next to the product.
4.2 The shelf label (peg label, basket label) must contain an accurate description of the item and shall include the price of the item or, where the item is sold at a price based on a unit of measurement, the price per unit of measurement.
4.3 The price on the shelf label must be in at least 28-point bold type print, and product description in at least 10-point type print.
4.4 A sign for a given product within the retailer's premises which is not displayed with that product (i.e., is displayed elsewhere within the retailer's premises), shall comply with the minimum requirements described above and be at least 38.71 sq. cm in size.
5. CUSTOMER RECEIPTS
5.1 The cash register receipt provided to the customer for a transaction must contain, at a minimum, the following information:
* the retailer's name;
* the date of the transaction;
* the nature of each item purchased and/or any distinguishing mark (subject to the system's limitations); and
* the price and description of each purchased item
6. CODE MAINTENANCE AND ADMINISTRATION
6.1 A Scanner Price Accuracy Committee ("the Committee") will be created to review the Code on an annual basis and to recommend required amendments. The Committee should be composed of representatives of CACDS, CFIG, CCGD, RCC and the Consumers' Association of Canada (CAC).
6.2 The Committee should be responsible for keeping the Code up to date.
6.3 The Committee should meet at least twice a year in order to supervise national implementation of the Code and consider any recommended changes to it.
6.4 The Committee should create sector specific panels (i.e. Grocery, Drug or General Merchandise). Each panel should:
(a) be composed of representatives of the respective trade associations and the CAC;
(b) review any outstanding complaints arising from the Item Free Scanner Policy; and
(c) recommend ways of resolving the complaint and provide relevant direction to the appropriate contact person.
6.5 The Committee shall prepare an annual report for the Competition Bureau concerning the number of complaints received and their resolution.
7. CONSUMER COMPLAINT PROCESS
7.1 When a scanner price error occurs, the cashier will be authorized to implement the Item Free Scanner Policy.
7.2 A customer dissatisfied with the cashier's decision will be directed to the store manager or supervisor.
7.3 If the store manager or supervisor cannot resolve the dispute, the customer should be directed to a designated company representative.
7.4 The time period for considering a particular complaint should be left to the discretion of the retailer. However, generally complaints should be resolved as expeditiously as possible and, in any event, no later than one month after the error is alleged to have occurred.
7.5 In the event that the dispute between the retailer and the consumer cannot be resolved:
(a) either party may refer the complaint to the Scanner Price Accuracy Committee; and
(b) if the dispute remains unresolved it may, at the request of either party, be referred to a designated arbitrator on a cost recovery basis.
2007, Retail Council of Canada — The Voice of Retail
Friday, January 30, 2009
I'm Visiting Canada for the First Time. I Have Questions!
Now that Vancouver has won the chance to host the 2010 Winter Olympics, these are some questions people from all over the world are asking.
Believe it or not these questions about Canada were posted on an International Tourism Website.
Obviously the answers are a joke; but the questions were really asked!
Q:I have never seen it warm on Canadian TV, so how do the plants grow?(England)
A. We import all plants fully grown and then just sit around and watch them die.
Q:Will I be able to see Polar Bears in the street? ( USA )
A: Depends on how much you've been drinking.
Q:I want to walk from Vancouver to Toronto -can I follow the Railroad tracks? ( Sweden )
A: Sure, it's only Four thousand miles, take lots of water.
Q:Is it safe to run around in the bushes in Canada ? ( Sweden )
A: So it's true what they say about Swedes.
Q: Are there any ATM's (cash machines) in Canada ? Can you send me a list of them in Toronto , Vancouver , Edmonton and Halifax ? ( England )
A: What, did your last slave die?
Q:Can you give me some information about hippo racing in Canada ? (USA)
A: A-fri-ca is the big triangle shaped continent south of Europe ...
Ca-na-da is that big country to your North...oh forget it.
Sure, the hippo racing is every Tuesday night in Calgary. Come naked.
Q:Which direction is North in Canada ? ( USA )
A: Face south and then turn 180 degrees Contact us when you get here and we'll send the rest of the directions.
Q: Can I bring cutlery into Canada ?( England )
A: Why? Just use your fingers like we do .
Q: Can you send me the Vienna Boys' Choir schedule? ( USA )
A: Aus-t ri-a is that quaint little country bordering Ger-man-y, which is...oh forget it.
Sure, the Vienna Boys Choir plays every Tuesday night in Vancouver and in Calgary, straight after the hippo races.
Come naked.
Q: Do you have perfume in Canada ? ( Germany )
A: No, WE don't stink.
Q: I have developed a new product that is the fountain of youth. Where can I sell it in Canada ?( USA )
A: Anywhere significant numbers of Americans gather.
Q: Can you tell me the regions in British Columbia where the female population is smaller than the male population? ( Italy )
A: Yes, gay nightclubs ..
Q: Do you celebrate Thanksgiving in Canada ? ( USA )
A: Only at Thanksgiving.
Q: Are there supermarkets in Toronto and is milk available all year round?(Germany)
A: No, we are a peaceful civilization of Vegan hunter/gathers. Milk is illegal.
Q: I have a question about a famous animal in Canada , but I forget its name.
It's a kind of big horse with horns. ( USA )
A: It's called a Moose. They are tall and very violent, eating the brains of anyone walking close to them. You can scare them off by spraying yourself with human urine before you go out walking.
Q: Will I be able to speak English most places I go? ( USA )
A: Yes, but you will have to learn it first.
Please send this on to any Canadian (or others) who you think will enjoy it as much as I (and everyone else who has read this) did.
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